Grievance Redressal | Mool Bazaar Asset Private Limited

Version 1.1 | Last updated: 12 October 2026

Mool Bazaar Asset: Customer Grievance Redressal Policy

Mool Bazaar Asset Private Limited ("Mool Bazaar Asset") is an AMFI-registered mutual fund distributor. This policy explains how you can raise a complaint with us and how we will resolve it.

1. What is a grievance

A grievance is any communication that expresses dissatisfaction with an action, a lack of action, or a deficiency in our service, and asks us to put it right. Requests for information and routine service requests (such as a change of address) are handled by our support team and are not treated as grievances.

2. What you can complain about

Incorrect account or bank details, failed transactions, or NAV allotment errors
Delays in SIP registration, redemption payments or fund transfers
Missing account statements, tax certificates or transaction confirmations
Errors, login failures or portfolio access problems on our website or apps
The conduct of any Mool Bazaar Asset employee or representative

3. How to raise a complaint

Email info@moolbazaarasset.com with:

your full name, registered mobile number and registered email address;
the nature of the issue, with the date and a short description; and
any supporting documents, such as transaction receipts or screenshots.

4. Our timelines

Acknowledgement: within 3 working days, with a complaint reference number.
Resolution: within 21 calendar days of receiving your complaint. If we need more time, we will write to you with the reason and a revised date.

5. Escalation matrix

Level	Who	How to reach	When
1	Customer Support	info@moolbazaarasset.com	First point of contact
2	Grievance Redressal Officer — Ajay Kumar, Managing Director	info@moolbazaarasset.com, subject "Attn: Grievance Officer – [your reference number]"	If you are not satisfied with the Level 1 response, or receive no response within 21 days
3	Senior Management — Sachin Kumar, Chief Executive Officer & Director	info@moolbazaarasset.com, subject "Attn: Chief Executive Officer – [your reference number]"	If you are not satisfied with the Level 2 response
4	External	AMFI: www.amfiindia.com SEBI SCORES: scores.sebi.gov.in Online dispute resolution against a mutual fund or its registrar: SMART ODR, smartodr.in	If our internal process does not resolve your complaint

For fixed deposits, complaints about the bank or company that issued the deposit may also be taken to the ombudsman that regulates it.

6. Contact

Mool Bazaar Asset Private Limited | CIN: U66190DL2025PTC455312
Email: info@moolbazaarasset.com
Working hours: Monday to Friday, 10:00 to 18:00 IST
Registered & Corporate Office: Innov8, Asset-5A, Aerocity, JW Marriott Hotel Hospitality District, Near IGI Airport, New Delhi – 110037